FAQ

How may I cancel or modify my order?

To request a cancellation, please contact our Client Services team as soon as possible by email at hello@noienoei.com. The possibility of canceling your order is dependent on its order status at the time of contact. If your order has already shipped, we will be unable to cancel it.

How may I place a custom order?

If you are interested in placing a custom order, please contact our Client Services team by email at hello@noienoei.com. A member of our team will contact you as soon as possible.

What should I include in my custom order request?

When submitting a custom order request, please include the following information:

  • Full Name
  • Event date, if applicable
  • Desired Item(s)*
  • Size
  • Any additional requests/customizations/modifications, if applicable 

*To expedite your inquiry, please include any known style information for the item(s) you wish to custom order (i.e. Product name or style number, etc.) If no style information is available, please either provide an image of or a link to the item in your email request. 

*Please note that your request is not guaranteed until you receive final confirmation from a Noie Noei Client Services team member.

Are custom orders final sale?

Yes, all special orders, custom orders and any other items marked as final sale are not eligible for return, refund or exchange.

How may I make a wholesale inquiry?

For all wholesale inquiries, please contact our Client Services team by email at hello@noienoei.com. A member of our team will contact you as soon as possible.

Is the delivery of my order free?

Noie Noei offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.

What is your return policy?

At  Noie Noei, we believe in thoughtful fashion and sustainable practices. Each piece is crafted with care, made to order especially for you — reducing waste and embracing mindful consumption.

While we do not encourage returns to uphold our sustainable values, we gladly accept returns in the event of an error on our part, such as an incorrect color, size, or outfit.

To ensure your perfect fit and style, we proudly offer free customizations on all orders.

If a return is necessary, we provide store credit or an exchange to make things right.

Thank you for supporting conscious fashion with Noie Noei.